The OctoClean Podcast
With over 30 years experience in the janitorial industry, the Stowe Brothers, Matt and Greg, know what it takes to operate a successful cleaning business. Follow along as they share tips every business owner needs to build a profitable commercial cleaning company.
The OctoClean Podcast
What to Do When a Customer Complains or Threatens to Cancel Services
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Matthew Stowe and Greg Stowe
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Season 1
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Episode 3
No matter how experienced you are in this industry, customer complaints are inevitable. Watch as Matt and Greg reveal the systems they have developed to minimize complaints, swiftly resolve issues, and safeguard against cancellation requests.
Watch on YouTube:
https://youtu.be/5zRUvzsaiYU